Most Helpful Answer for Our Customers
- Calm Plus (MR6000): How to set the armrest for use?
- Calm Plus (MR6000): Can I add more time to the massage course?
- The Calm Plus does not have a function to extend the duration of the massage program.
Additionally, FUJIIRYOKI recommends keeping each massage session to 30 minutes or less to ensure your muscles stay relaxed and protected from overuse. - Cyber Relax Ai (JP4000) / Cyber Relax Ai Executive Edition (JP4100): Can I focus the massage on a specific area?
- Yes, you can focus on a specific area by using the manual massage mode.
Please refer to page 30–37 of the user manual at the link below.
■Cyber Relax Ai Page 30–37
USER MANUAL - Cyber Relax Ai (JP4000) / Cyber Relax Ai Executive Edition (JP4100): Can I customize a massage course?
- Yes, but you cannot customize every part of a massage course. Elements such as the body area being targeted and the massage sequence cannot be changed. However, you can select a preferred massage style or technique within the Body Part or Manual Massage modes.
However, you can still personalize the massage by saving your body information—like shoulder height, spine alignment, air pressure, and recline angle—which allows the chair to adjust the position and intensity for you.
Please see the user manual for the page 53 - 57 from the link.
■Cyber Relax Ai Page 53 - 57
USER MANUAL - Cyber Relax (JP3000) / Cyber Relax Ai (JP4000): Why doesn’t the chair go back into an upright position automatically?
- Please check the settings to confirm whether “AUTO RECLINING” is turned on.
Please refer to the corresponding page in the user manual at the link below.
■Cyber Relax Page 46
USER MANUAL
■Cyber Relax Ai Page 44
USER MANUAL - Cyber Relax Elite (MR7500)/ Cyber Relax Pro (MR8000): Can I turn off the ambient light?
- Yes, that feature can be turned off in the settings menu.
Please refer to the following page in the user manual at the link below.
■Cyber Relax Elite: Page 26
USER MANUAL
■Cyber Relax Pro: Page 26
USER MANUAL - All models: Is there video for “How to install the chair” & “How to use the chair”?
- You can find the video for each model by clicking the “SUPPORT BY PRODUCT” link below.
SUPPORT BY PRODUCT - All models: What is a recommended cleaning method for fabric and leather surfaces?
- [Synthetic Leather (PVC) Care]
・Wipe with a dry or damp cloth.
・Be sure to clean the seams, since dust gathers there easily. A vacuum can help!
・Avoid any abrasive cleaner such as acids, alkalis, and alcohol.
・If needed, use diluted neutral detergent and wipe gently.
・Pro Tip: Use a leather conditioning wipe on the synthetic leather surfaces to help moisturize and extend the life of the material. Because the conditioner can leave a slight residue, we recommend wiping the area with a shammy cloth afterward to remove any excess. This two-step method is what keeps our showroom chairs looking their best.
[Genuine Leather Care]
・Wipe with a soft, dry cloth.
・For stains, use a leather-specific cleaner.
・Do not scrub—wipe gently.
・Pro Tip: Use a leather conditioning wipe on the leather surfaces to help moisturize and extend the life of the material. Because the conditioner can leave a slight residue, we recommend wiping the area with a shammy cloth afterward to remove any excess. This two-step method is what keeps our showroom chairs looking their best.
[Breathable Fabrics - Non Synthetic or authentic leather]
・Wipe with a damp cloth.
・Dry thoroughly with a clean cloth.
・Vacuum using only the suction attachment.
[Common Causes of Damage]
・Hair products, creams, and sweat can cause cracking or discoloration.
・Use a towel to protect surfaces during use if you're sweaty or have product in your hair.
・Wipe regularly with a damp cloth.
・Keep away from direct sunlight and heaters. UV from the sun is hard on the surfaces, and being directly in front of the heater can dry out the product andmaterials.
・Watch out for pet scratches.
・Never use an iron.
[Tip to Prevent Stains]
・Clean at regular intervals and follow our recommend guidelines.
About how to use the product
- How often should I use a massage chair?
- The frequency of use depends on personal preference and needs. Some people use massage chairs daily, while others prefer a few times a week. Listen to your body and adjust accordingly.
- Can pregnant women use massage chairs?
- Pregnant women should consult their healthcare provider before using a massage chair. Some chairs have specific pregnancy programs, but it’s essential to ensure safety and comfort.
- How do I clean and maintain my massage chair?
- Follow the manufacturer’s instructions for cleaning and maintenance. Regularly wipe down surfaces, vacuum crevices, and lubricate moving parts if necessary.
- Are massage chairs noisy?
- Most modern massage chairs operate quietly. However, noise levels can vary. Read reviews or test the chair’s noise level before buying.
- Can children use massage chairs?
- Children should use massage chairs under adult supervision. Adjust the intensity and duration to their comfort level.
- How long should a massage session in a chair last?
- A typical session ranges from 15 to 30 minutes. Listen to your body and avoid overuse.
About product warranty
- What is the warranty coverage for massage chairs?
- Warranty coverage varies by brand and model. It typically includes parts, labor, and structural components. Check the manufacturer’s warranty details.
About the efficacy of the product
- What types of massages can you expect from a massage chair?
- Massage chairs offer various massage techniques, including kneading, rolling, tapping, and shiatsu. Some models also provide stretching and heat therapy.
- Can massage chairs help with back pain?
- Massage chairs can provide relief for some individuals with back pain. Consult a healthcare professional to determine if it’s suitable for your specific condition.
- Do massage chairs help with stress and relaxation?
- Yes, massage chairs can promote relaxation and reduce stress. The soothing massage motions can have a calming effect.
- Can massage chairs improve circulation?
- Yes, the massage techniques in chairs can enhance blood flow and circulation.
- Can massage chairs help with muscle tension?
- Yes, massage chairs target muscle tension and knots. Regular use can provide relief.
- Can massage chairs help with sleep quality?
- Some users find that massage chairs improve sleep quality by promoting relaxation and reducing muscle tension.
About the functions of the product
- What is a Zero-G Chair?
- A Zero-G chair, inspired by NASA, reclines to a position where your knees are slightly elevated above your heart. This creates a feeling of weightlessness and offers benefits such as improved blood flow, lower blood pressure, and faster healing after surgery. Massage chairs with Zero-G seating options typically have pre-programmed positions for this feature.
- What are massage chair airbags?
- Airbags in massage chairs are bladders that can be filled with air and then deflated in pulses. They provide a secondary means of massage (in addition to the primary massage rollers). Air massage is compression-based and targets extremities like arms, legs, neck, shoulders, or feet. Most chairs allow users to adjust the intensity of the massage rendered by airbags.
- What is 3D and 4D Body Scanning?
- These technologies allow massage chairs to customize massages based on your body’s contours. 3D scanning adjusts massage intensity, while 4D scanning adds the dimension of time, varying the speed and depth of massage strokes.
- What is an ottoman in a massage chair?
- The ottoman is the part of the chair that supports your legs and feet. Some massage chairs have extendable ottomans to accommodate users of different heights.
- What is the weight capacity of massage chairs?
- Weight capacities vary. Some chairs can support up to 300 pounds, while others accommodate higher weights. Check the specifications before purchasing.
- What is the difference between S-track and L-track massage chairs?
- S-track chairs follow the natural curve of the spine, while L-track chairs extend the massage track to include the lower back and glutes.
Questions before purchasing
- How do I choose the right massage chair for my needs?
- Consider factors like massage techniques, features, space availability, and budget. Test chairs if possible before making a decision.